General terms
Our natural products are subject to availability which is governed by factors outside of our control such as the seasons and weather. In the event that we do not stock the specific flowers required for your order, you will be contacted for further instruction. However, where a suitable substitution can be made, we reserve the right to do so without notice.
Delivery terms
Please ensure that all details are correct, detailing the recipient’s full name, delivery address and postcode, along with a telephone number, noting any special delivery instructions that may assist our couriers with safe and easy delivery of your item/s.
Please also include your own telephone number and email address so that we may notify you in the event of any difficulty found in the delivery of your purchase.
Any incorrect or misspelt details may result in delays or problems in delivery of your item/s. Please ensure that all details are accurate.
Where special delivery conditions may apply in establishments such as hotels, hospitals and offices, a signature will be accepted as proof of delivery. Many hospitals do not accept flowers, so we suggest customers contact the hospital in question before placing an order.
If you are unsure of any details regarding delivery and wish to ask advice, please call us on 01225 859 994 to discuss.
Local delivery
Flowers are delivered by hand in Cheltenham and the surrounding areas, from Monday to Saturday. Whilst we encourage all orders to be placed in advance, some same day deliveries can be accommodated. Please ring the barn before 10am to place same day orders.
If the recipient is not home, we will leave a ‘while you were out’ card so they can re-arrange delivery, or deliveries can be collected from our workshop in Upper Swainswick.
National delivery
Flowers are delivered by our overnight Premium National Delivery Service and are made from Tuesday to Friday. Deliveries may also be made on Saturdays at an additional cost. All orders for next day National Delivery must be placed by 10am.
If the recipient is not home, a ‘while you were out’ card will be left so they can re-arrange delivery, or deliveries can be collected from the recipients local depot.
Passion cannot accept any responsibility for re-delivery of the flowers nor the condition of the flowers once delivery has been attempted and a card has been left. Due to the nature of our products, wherever possible, try to ensure recipient will be available to accept delivery.
Personalisation
We are able to include a handwritten message with any delivery. We insist that all messages are of a complimentary nature and do not offer offence in any form. We hold the right to refuse the addition of any message we deem to be harmful.
Payments
We accept all major credit and debit cards via our web shop, if your card is not listed or you'd like to pay another way, please call us on 01225 859 994 to discuss. Please note: We cannot accept Amex Cards over the phone.
Returns policy
We hope that you are completely happy with our products and they reach you in perfect condition. However, in the unlikely event that this does not happen and you are unhappy with your purchase, please contact us immediately with photographs which demonstrate any issues, within 24 hours of receipt.
Due to the organic nature of our products, we regret that complaints received outside of the 24 hour period are unable to be dealt with.
Cancellation
Please notify us as soon as possible should you wish to amend or cancel your order on 01225 859 994.
Depending on whether your order has been made or delivered then you may be fully or in part charged.
Privacy
Flowers by Passion respects your right to privacy. Accordingly, payments are processed securely and your information is solely used to process your order and will never be shared or sold to third-parties. At the time of your order you can choose to opt out of any further communications from us.